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Greetings from www.EltheCook.com (“Website”). The Website is owned by Serula Foods LLP having its registered address at C3, 602, Ganga Satellite, Pune 411040 ('EL THE COOK®" or “we” or “our”).
Acceptance of Terms
Unless otherwise specified, the various products showcased on the Website are currently offered for sale in India only. We make no representation that such products will be sold or delivered in any other jurisdiction. Those who choose to access the Website from outside India can do so on their own account and we shall not be responsible for any circumstances there of.
EL THE COOK® reserves its right to investigate, suspend and/or terminate, whether temporarily or permanently, your Website account if you undertake any of the following acts:
EL THE COOK® uses third party payment gateways for processing payment of all orders from the Website. EL THE COOK® is not responsible for any delays or cancellation of orders due to any payment related issues. As we do not control such third party’s technology, platforms, systems and processes, we cannot be held liable or responsible for any error or fault at the end of such third party payment gateway service providers.
We accept payments for product orders placed on the Website through any of the following modes:
Please note accept orders placed through Cash on Delivery (COD), not through a payment gateway.
For any queries regarding your order, you can call on +91 99602 90006 (between 10 am – 5 pm, Monday - Friday) or email us at email@example.com. Unless otherwise agreed, payment must first be received by EL THE COOK® prior to the acceptance of any order. Invoices are due and payable within the time period noted on the applicable invoice, calculated from the date of the invoice. EL THE COOK® has all the discretion to cancel or deny any orders. EL THE COOK® is not responsible for any pricing, typographical or other error concerning the products and reserves the right to cancel any orders arising from any such errors.
EL THE COOK® is currently shipping all over India. Further, we are working on enabling international shipping soon, please contact us on whatsapp at +91 9960290006 for more information. EL THE COOK® understands how important it is to receive your purchased products in the finest condition and on time; hence our team works round the clock to try and get your products across to you in the shortest timeframe possible.
Shipping Fee: We have Flat shipping charges of Rs. 99/- per order, on all COD orders below Rs 499/- and Rs 49/- on all prepaid orders below Rs 499/-
Shipping Duration: All products are shipped out within 1 working day. For more information, please refer to the ‘Shipping & Delivery’ tab on the products detail page.
Please note that we ship all the products in your order under one transaction together as one shipment.
For circumstances and situations beyond our control, there may be a delay in shipping and delivering your products within the aforesaid duration. In such cases, though we shall not be held liable, nevertheless, we will ensure delivery in the earliest possible time frame.
The EL THE COOK® name and logos and all related product names, design marks and slogans are the trademarks or service marks of Elton Fernandes. Access to the Website does not authorize you to use any name, logo or mark in any manner whatsoever.
Modifications to the Website